- An effective apology has six (and a half) components - 1. The words “I’m sorry” or “I apologise.” 2. The specific reason you’re apologising; the thing you did. 3. An understanding of why your actions hurt another person. 4. An explanation for why you did what you did (but don’t make excuses). 5. A plan for how you will avoid this infraction again in the future. 6. An offer to fix what’s broken. 7. Finally, listen to the person or people you hurt — that’s the half-step. - This could be useful in addressing [[Conflict Resolution]] among children --- Marjorie Ingall and Susan McCarthy - Sorry, Sorry, Sorry: The Case for Good Apologies: